Your first week
- Register at the officeAnyone living on a lot more than 15 days in a row registers, owners and renters alike. The form asks for your household, an emergency contact, your two vehicles and your pets with current shots. It is how the office reaches you about park activities and emergencies.
- Get the rules bookletYou receive the park rules booklet when you register. It is online too.
- Get your mailbox keyEvery resident has one mailbox, by the clubhouse. The key comes from the post office (below).
- Set up your utilitiesElectric and gas with CPS Energy, water with SAWS. See Utilities and resources.
Parking
From the association towing policy, which is in effect 24 hours a day.
- Two spaces per lotThey may not be side by side or in front of your lot. Ask the office which ones are yours.
- Never on the street from midnight to 6:00 AMCars on the street in those hours are towed without notice.
- No grass, no curb overnight, no parking behind another carRed painted curbs are fire lanes.
- Cars that runEvery vehicle must run and have current registration. An inoperable car can be treated as a junk vehicle.
- Guests or an extra car?Use the clubhouse area. For more than one night, get permission at the office.
- Boats, trailers and big trucksNot in common areas or in view. Ask the ACC for an exception.
Who to call
- Park office(210) 494-0761
- Emergency911
- Police non-emergency(210) 207-7273
- CPS Energy, electric and gas(210) 353-2222
- Gas or electric trouble(210) 353-4357
- SAWS, water(210) 704-7297
- City of San Antonio311
Moving a home in or out?
- Give 5 days noticeTell the office at least five days before a home moves into or out of the park.
- $50 inspection feeIt follows the state guidelines for timing and transit of the inspection.
- ACC inspection firstNo home goes on a lot without written ACC approval. It must be in good repair and at least 400 square feet.
- Skirting within 120 daysPermanent, good looking and properly vented.
- Lot number in view3 or 4 inch numbers on the street side, so emergency vehicles can find you.
Pay dues
Pay by Zelle, or by check, money order or card at the office.
New resident step
Get your mailbox key at the post office
Every resident is assigned one mailbox, by Clubhouse 325. Keys come from the post office at Thousand Oaks and Henderson Pass, and anything about your mailbox is handled by the post office.
Post officeThousand Oaks Station, 15610 Henderson Pass, San Antonio, TX 78232
Phone(210) 495-9774
Directions